PCD expands hours for planning and building appointments
Beginning Monday, June 3, the Planning & Community Development (PCD) Department changed its walk-in counter hours and extended appointment service hours to better serve the community and our customers.
You can now schedule an appointment online to meet with staff at City Hall 8 a.m. to 3 p.m. Monday-Friday to submit a land use or building permit application. Previously, this service was limited and PCD was closed for public business on Wednesday and Thursday afternoons.
In addition, the walk-in counter is open 8 a.m. to 12 p.m. Monday-Friday to discuss a project with a permit specialist, planner or building representative or get answers to general questions about planning and development services. You can still submit permits during this time but are encouraged to make an appointment.
Expanded hours include walk-in customers (8 a.m. - 12 p.m. Monday-Friday) and Appointments (8 a.m. - 3 p.m. Monday -Friday)
Building Permits - 8 a.m. – 12 p.m.; 1-3 p.m. Monday-Friday
Solar, Roofing, Plumbing and Mechanical permits may be applied for online. All other building permits accepted by appointment. Walk-in permit submittals are still accepted between the hours of 8:00 a.m. - 12:00 p.m. but scheduled submittal appointments will take priority.
Land Use - 1-3 p.m. Tuesday, 9-11 a.m. Wednesday, Thursday
Appointments are required to submit for certain permit types. Contact firstname.lastname@example.org if you are unsure of the land use permit required for your project.
Consultation - 8:30 a.m. Monday, Wednesday, Friday
Meet with a city planner and a development engineer to discuss your project. The purpose of the Consultation is to discuss in general terms project permit application questions. Staff will not prepare for the consultation nor will they produce any written or electronic documentation of the discussion. It is the applicant's responsibility to take notes. As no project permit application will have been submitted at the time of such a meeting, the city will not make any binding commitments. The Director is authorized to deduct the consultation fee from the official land use permit fee if a subsequent preapplication meeting or land use permit is applied for by the applicant within one year of a consultation meeting. A fee of $180 will be due at the time of the meeting.
These expanded appointment hours increase weekly land use application appointments from six to nine. Weekly building permit application appointments have increased from 21 to 35. These changes allow PCD to be timelier and more responsive during the peak construction season.
The new hours improve staff capacity to respond to email and phone inquiries. We understand that PCD's response to all types of inquiries needs to be timely. In the past, staff was challenged to find downtime to return questions that arrived via phone or email. Now, we expect to be able to provide a better level of service across the board.
We hope these changes will improve your experience at the planning and building counters. We remain committed to providing professional and thorough service that is responsive to the needs of our community.
Commitment to Customer Service
The City of Bainbridge Island Building Division strives to provide excellent customer service and to assist our customers throughout the building permit processes.
Please take a moment to complete our customer service survey and let us know if we were able to meet your needs in a professional and helpful manner.
Customer Service Survey
- 2015 International Building Code (IBC)
- 2015 International Energy Conservation Code (IECC)
- 2012 International Fire Code (IFC)
- 2015 International Fuel and Gas Code (IFGC)
- 2015 International Mechanical Code (IMC)
- 2015 International Residential Code (IRC)
- 2015 Uniform Plumbing Code (UPC)
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Interested in the status of your permit? To obtain information on your permit review status please send an email to our technician or check the online permit center. Please remember to include the permit number, your name, and the best way to contact you.
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