In 2012, the department began sending out 20 customer surveys at random each month to individuals who had contact with a member of the department during the previous month. The intent of the survey was to give the citizens we serve an opportunity to evaluate how we’re doing in order to recognize our successes and identify areas that need improvement. Respondents are provided with a postage paid return envelope and survey answers are anonymous.
Surveys continue to be mailed out each month, and the response rate continues to be encouraging. Thank you to those of you who received a survey and took the time to respond. We are always looking for ways to improve and we appreciate your time and input.